Introductory Session

Looking to develop your tourism business but not sure where to turn? Need help planning or executing your next project? Do you think you'd like to work with us? Any organization can move forward with small incremental changes, but building for the future in today’s rapidly evolving environment means taking bold chances and making insightful decisions.  We offer a FREE 30 minute consultation to discuss your needs to help us build a proposal for you.


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Curating an Online Experience

Online Experiences are the next big thing!  With borders closed, people and companies are looking for ways to have great interactive experiences from the comfort of their sofa. 

Airbnb have reported that this is their fastest growing product and hosts have earned over $2million since launching. 

We have partnered with one of NZ's best online experience hosts, Dr Arthur Chin to bring you a 3.5hr workshop outlining how you can do this in your business. 

Run in small groups throughout the country, this is an ideal way for you to introduce a new sales channel, talk with a global audience, build a new revenue stream and complement your existing strategies.

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How to Podcast 101

Are you thinking about starting a podcast but don't know where to start?  Well, that was me just 18mths ago and now my weekly podcast consistently sits in the top 20 on the NZ Marketing charts. 

It's a great way to touch base with your customers, keep them up to date and inspire them without the 'hard sell'. 

In this course, we'll take you through everything you need to know from target markets, choosing your 'niche', building your content, choosing your 'tech', promoting your podcast and options to monetise.  You'll receive a workbook that covers all the questions you need to consider before starting and access to our Facebook group to ask questions at any time.  

Book in now. 

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SMART Marketing 101 for Tourism

This is a one-on-one training session which will walk you through the basics of creating a marketing plan for your tourism business. 
In this session, our independent marketing consultant will step you through Evaluating, Analysing, Strategising, Monitoring then Reporting your results. 
We'll look at if your marketing is addressing your customers' pain point, and what your competitors are doing more effectively. 
We'll turn data into insights, to help identify your customer persona, which will in turn lead to more streamlined messaging. 
We'll help you create SMART goals which will demonstrate how you're tracking.


Creating a Customer Experience Programme

Delivering great customer experiences results in stronger brand loyalty and can truly set your company apart from the competition. The challenge is in doing so consistently and seamlessly across your organization.

An effective customer experience program can help with just that.

Find out what you need to build a world-class customer experience program to start improving customer loyalty and value in your organisation.

In this 4-hour workshop, we'll cover off the Why, How to Achieve across the board engagement, How to Understand your current customers' experience, and How to Use Data and Insights to create your plan. 

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How to work with Trade

We have over 20 years experience of working with the travel trade and distribution channels.  Michelle was on the Tourism Export Council of NZ board for 8 years and has an in-depth knowledge of how to make your product stand out in a crowded space. 

This is a 2 hour workshop that will cover pricing and commission structures, how to network with the trade and how to get your product noticed. 


Better Communications for Tourism Businesses

This can be run as a workshop for up to 4 people or on a one-on-one basis. 
We'll cover the basics of setting up a communications plan for your business where we cover off your stakeholder plan and methods of communication. This will incorporate media communications, social media, staff and internal communications and external stakeholders. 
This course is designed for businesses who want to amplify their message to a wide range of stakeholders in an effective way. 

Make an enquiry

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