Those who have worked with me, and for me are probably sick of hearing me talk about nailing 'The Visitor Experience'. It's almost too obvious when I say that this is probably THE single most important aspect of running a tourism operation.. As the Maori proverb goes: He aha te mea nui o te ao What is the most important thing in the world? He tangata, he tangata, he tangata It is the people, it is the people, it is the people And given we are in the visitor industry, of co